Royal Mail – Standard Service

Please be advised the delivery schedule is for guidance, orders that require customs clearance may incur additional processing time. If there are further charges for customs clearance, these costs must be borne by you, we have no control over these charges and cannot predict what these may be.

LocationEstimatedCost

UK and Channel Islands (except IRL)7 Working Days£4.95

USA and Canada15 Working Days£20.00

Rest of World*20 Working Days£30.00

*Delivery to most global destinations

  • UK customers will be able to access tracking information on the Royal Mail website once delivery has been attempted or once delivery has been made. 
  • Orders will be delivered by Royal Mail to UK addresses.
  • International orders will be delivered a local carrier.
  • We do not offer Royal Mail services to Europe. If you wish to ship to Europe, please refer to our DHL options. 
  • Item weight and value restrictions do apply.

DHL – Express Service

  • Shipping rates are determined by weight and volume.
  • A signature will be required on delivery and if for any reason an item cannot be delivered it may be returned to us, and you may be liable for re-delivery charges.
  • Orders sent on this service cannot be delivered to PO boxes. 
  • Shipping fees for DHL are based on weight and volume of the parcel.

LocationEstimatedCost

UK and Channel Islands (except IRL)2 – 3 Working DaysCalculated at checkout

Europe5 – 7 Working DaysCalculated at checkout

USA and Canada5 – 7 Working DaysCalculated at checkout

Rest of World*8 – 10 Working DaysCalculated at checkout

*Delivery to most global destinations

DHL – Economy Select

  • DHL Economy Select is a shipping service for less urgent shipments. Delivery times when shipping within Europe with DHL Economy Select can take approximately 5 working days, depending on the specific route.

International Delivery

Import RestrictionsLocation

AlcoholDelivery to the United Kingdom, Germany, Australia and New Zealand only.

HampersUK only.

HoneyUK only.

CUSTOMS

  • Please note that when ordering from our online shop, you are considered the importer of goods and must comply with all laws and regulations of the destination country of your order.
  • If there are additional charges for customs clearance, these costs must be borne by you, we have no control over these charges and cannot predict what these may be.
  • For items to be exported, the carriage charge covers packaging and delivery only. When ordering products for delivery overseas, you will be subject to import duties and taxes that are levied once the package reaches its destination country.
  • Customs policies vary widely from country to country, so you should contact your local customs office for further information. 
  • We do not offer refunds for items that have been returned due to unpaid custom fees. 

Cancellations and Amendments

Once payment has been processed orders cannot be stopped. In order to cancel your order you will be required to return your parcel within 28 days.

Returns and Replacements

  • Any damage or defects in the goods must be notified to us by you within fourteen days of the delivery date.
  • All items must be returned with the sales invoice within 28 days of the purchase date.
  • Regretfully, we are unable to offer to exchange items.

Returning your goods

  • You will not be liable for shipping fees incurred in returning goods that are damaged or faulty. 
  • Please wait to receive confirmation that your return request has been accepted before returning the items as items returned without prior approval may not be refunded. To ensure your refund is processed in a timely manner, please include your sales invoice in the return. 
  • Once the refund has been processed by our team, please allow up to 10 working days to see the refund in your bank account. 
  • We strongly recommend that you retain your receipt from the local carrier until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.